Refund Policy

Our Promise

We want you to love what you ordered. If something isn't right, we're here to help — just reach out and we'll take care of you.

Size Exchanges

Ordered the wrong size? Email support@emperielle.com within 7 days of delivery with your order number and we'll issue store credit for the full value of your item — no need to ship anything back. Use the credit to reorder your correct size right away. Limited to one size-credit request per order.

Final Sale (Non-Returnable)

All items are final sale except for the size-exchange credit above or a damaged/defective/wrong item claim (see below). This includes:

  • Swimwear, bikinis, and one-piece swimsuits (hygiene reasons)
  • Jewelry and accessories (sunglasses, hats, bags)
  • Items marked Final Sale or purchased on clearance
  • Returns for reasons other than sizing (change of mind, style, color preference, etc.)
  • Items damaged through normal wear or improper care

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or isn't what you ordered, email support@emperielle.com within 72 hours of delivery with a photo or short video and your order number. We'll make it right with a replacement or full refund — no need to ship anything back. This is the fastest way to get sorted, so always reach out before leaving a review or opening a dispute.

How To Request A Store Credit

Email support@emperielle.com within 7 days of delivery with your order number and the reason for your request. Our team will confirm and issue your store credit within 24–48 hours.

Cancellations & Changes

Need to change or cancel? Email us within 12 hours of ordering and we'll do our best. After that, your order is already being prepared for shipment and may not be able to be changed.

Refund Exceptions

Shipping costs are non-refundable. Delays caused by customs or carriers — on their own — are not grounds for a refund, but we'll always help track your order until it arrives. Orders refused at delivery or returned due to an incorrect address provided by the customer may be refunded minus shipping costs once the package is received back.

Questions?

Email support@emperielle.com — a real person replies within 24 hours, Monday–Friday. We genuinely want to help.