Refund Policy

Our Promise

We want you to love what you ordered. If something isn't right, we're here to help. Just reach out and we'll take care of you.

Store Credit on Every Order

Not in love with it? Whatever the reason, fit, color or change of heart, email support@emperielle.com within 14 days of delivery with your order number and a photo of the item, and we'll issue store credit for the full value of your item to use on anything in the shop. No need to ship anything back. Our team will confirm and issue your store credit within 24-48 hours. Limited to one store credit request per customer.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or isn't what you ordered, email support@emperielle.com within 72 hours of delivery with a photo or short video and your order number. We'll make it right with a replacement or full refund. No need to ship anything back. This is the fastest way to get sorted, so always reach out before leaving a review or opening a dispute.

Cancellations & Changes

Need to change or cancel? Email us within 12 hours of ordering and we'll do our best. After that, your order is already being prepared for shipment and may not be able to be changed.

Refund Exceptions

Shipping costs are non-refundable. Cash refunds are not available for fit or change of mind. Delays caused by customs or carriers, on their own, are not grounds for a refund, but we'll always help track your order until it arrives. Orders refused at delivery or returned due to an incorrect address provided by the customer may be refunded minus shipping costs once the package is received back. Nothing in this policy limits your legal consumer rights.

Questions?

Email support@emperielle.com. A real person replies within 24 hours, Monday-Friday. We genuinely want to help.