Privacy Policy

This Privacy Policy describes how Emperielle ("we", "us", "our") collects, uses, and shares your Personal Information when you visit or purchase from emperielle.com.

Information We Collect

Device Information: When you visit our site, we automatically collect your browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the site. This is collected via cookies and analytics tools to improve our site.

Order Information: When you place an order, we collect your name, billing address, shipping address, payment information, email, and phone number. This is used to fulfill orders, process payments, arrange shipping, send invoices, and communicate with you.

Customer Support Information: When you contact us, we collect any information you provide so we can respond to your inquiry.

How We Use Your Information

  • Fulfill and ship your orders
  • Process payments securely via Shopify
  • Send order confirmations, tracking, and customer support replies
  • Send marketing emails (only if you opt in — you can unsubscribe at any time)
  • Improve our site, products, and customer experience
  • Detect and prevent fraud

Sharing Your Information

We never sell your personal information. We share it only with service providers that help us operate the store:

  • Shopify — our e-commerce platform (privacy policy)
  • Shipping carriers — to deliver your orders
  • Email & marketing platforms (Omnisend) — to send order updates and marketing emails
  • Payment processors — to process transactions
  • Analytics providers — Google Analytics, Meta Pixel, TikTok Pixel to understand site usage

We may also share data to comply with applicable laws, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use targeted ads to reach you on Facebook, Instagram, Google, and TikTok. You can opt out of targeted ads:

Cookies

We use cookies for cart functionality, analytics, and marketing. You can disable cookies in your browser settings, but this may impact site functionality.

Your Rights

GDPR (EU residents): You have the right to access, correct, port, or delete your personal information. Email support@emperielle.com to exercise these rights.

CCPA (California residents): You have the right to know what data we collect, request deletion, and opt out of the sale of personal information (note: we don't sell personal information).

Data Retention

We retain your order data for our records unless you request deletion. To request deletion, email support@emperielle.com.

Minors

Our site is not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe your child has provided us with information, contact us to request deletion.

Security

All transactions are encrypted via SSL. Payment data is processed by Shopify and never stored on our servers.

Changes

We may update this Privacy Policy from time to time. The version in effect at the time of your visit applies.

Contact

Questions or complaints? Email support@emperielle.com.